1. Acceptance of Terms
By accessing and using The TEFL Support Lady website and services, you accept and agree to be bound by the terms and provision of this agreement, including the Legally Binding Refund Policy set out in Section 9 below.
2. Use License
Permission is granted to temporarily download one copy of the materials on The TEFL Support Lady's website for personal, non-commercial transitory viewing only.
3. Disclaimer
The materials on The TEFL Support Lady's website are provided on an 'as is' basis. The TEFL Support Lady makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.
4. Limitations
In no event shall The TEFL Support Lady or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on The TEFL Support Lady's website.
5. Accuracy of Materials
The materials appearing on The TEFL Support Lady's website could include technical, typographical, or photographic errors. The TEFL Support Lady does not warrant that any of the materials on its website are accurate, complete, or current.
6. Links
The TEFL Support Lady has not reviewed all of the sites linked to our website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by The TEFL Support Lady of the site.
7. Modifications
The TEFL Support Lady may revise these terms of service for its website at any time without notice. By using this website, you are agreeing to be bound by the then current version of these terms of service.
8. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of South Africa and you irrevocably submit to the exclusive jurisdiction of the courts in that state or location.
9. Legally Binding Refund Policy
The full refund policy is also available at /refund-policy.
9.1 Definitions
- “Company” — The TEFL Support Lady (including its owners, team members, agents, contractors, and partners).
- “Client” — the purchaser of any service/package offered by the Company.
- “Start Date”— the date the Client's placement process officially begins, being the earliest of: (a) the date the onboarding form is submitted, (b) the date the first required documents are received, (c) the date the first mentoring/training session begins, or (d) the date the Company starts liaising with schools/clients on the Client's behalf.
- “Services Rendered” — onboarding, document review, CV/profile creation, demo video guidance, interview preparation, training/mentorship sessions, application submission, school/client liaison, follow-ups, placement matching, and admin work done for the Client.
- “Placed / Placement” — the Client has received and accepted a confirmed teaching opportunity, assignment, or contract (including trial periods), whether arranged directly or indirectly through the Company.
9.2 General Rule: No Refunds After Work Begins
All fees are non-refundable once the Start Date occurs, as the Company performs time-based, labour-intensive, and partially irreversible services from the Start Date. No partial, pro-rata, placement-based, or dissatisfaction-based refund is due unless the Company expressly agrees otherwise in writing.
9.3 No Refunds for Third-Party Decisions or Delays
Schools/clients are independent third parties. The Company is not responsible for third-party decisions, response times, hiring freezes, seasonality, time zones, visa rules, platform policy changes, or market conditions. These do not constitute grounds for a refund.
9.4 No Refund for Non-Placement, Non-Hiring, or Delay
The Company provides training, preparation, application support, and placement assistance, not guaranteed employment. No refund is payable if the Client is not placed, not hired, receives fewer opportunities than expected, or experiences delays at any stage.
- Non-placement or non-hiring for any reason
- School or platform rejection, delay, or inactivity
- Failure to meet school, platform, visa, language, or technology requirements
- Changes in the Client's availability, preferences, restrictions, or willingness to proceed
- Change of mind after purchase
9.5 Absolute Non-Refundable Items
- Completed mentorship/training hours
- Completed CV/profile writing and document work
- Completed introduction video editing/compilation services
- Third-party costs paid on the Client's behalf
- Custom work already delivered to the Client
9.6 Chargebacks and Disputed Payments
If the Client initiates a chargeback or payment dispute after the Start Date, the Client will be deemed in breach. The Company may suspend services, submit evidence to the payment provider, and recover fees, admin time, and dispute costs where legally permitted.
9.7 No Guarantee Beyond This Policy
Unless the Company explicitly provides a written guarantee for a specific package, the Company provides a professional service and support process, not a guaranteed hiring outcome. No refund or compensation is due for non-placement, delay, or failure to be hired.
10. Acceptance
By purchasing, paying, or continuing with any service after receiving these Terms, the Client confirms they have read, understood, and agreed to these Terms and Conditions (including the Refund Policy), and that they form part of the binding agreement between the Client and the Company.
Contact Information
If you have any questions about these Terms and Conditions, please contact us at legal@theteflsupportlady.com